Hôtel Carlton Luxembourg

Area activities

            <p>http://www.visitluxembourg.com</p>

Check in times

            <p>Our reception is open 24h/24 and 7d/7. </p>

Breakfast is served every morning from 6am until 10:00.

Check-in time 12 o'clock

Driving directions

            <p>http://www.carlton.lu/index.php/fr/map</p>

Airports

            <p>10 minutes ride to the airport</p>

Other transport

            <p>Local buses, taxis</p>

Policies & disclaimers

            <p>HOTEL CARLTON PRIVACY POLICY</p>

Simply put:

We will not collect personally identifiable information like your name, email, mailing address or

telephone number (“Personal Information”) without your knowledge or in a manner inconsistent

with this policy.

We will not disclose your Personal Information to third parties except as described in this policy, or

unless you have authorized us to do so in advance.

We will allow you to view, correct or remove your Personal Information and other information that is

accessible to you as part of your account

We will take reasonable steps to protect the security of the Personal Information we collect from

you.

The remainder of this policy describes our information handling practices in detail.

In order to make a reservation at Hotel Carlton, you may be required to answer certain questions

and provide certain personal information about yourself. In addition, such personal information may

be disclosed to us during or as a consequence of our providing services to you.

These terms and conditions are provided to set out clearly the relationship between us. By making

a reservation at Hotel Carlton and/or using this website you consent to these terms and conditions.

However, this shall not effect your rights in relation to your personal data which are explained

below.

1. WHO WILL HOLD YOUR INFORMATION?

1.1 Your information will be held by Hotel Carlton.

1.2 Hotel Carlton is the owner of the web site at “carlton.lu and booking.carlton.lu ” (“Hotel Carlton

Website”).

1.3 If the business of Hotel Carlton is sold or integrated with another business your details may be

disclosed to our advisors and any prospective purchasers and their advisors and will be passed on

to the new owners of the business.

2. THE INFORMATION ABOUT YOU WHICH WE HOLD?

2.1 The information about you which we will hold may include:

2.1.1 Personal details such as name, address, age, telephone number, and e-mail address;

2.1.2 Information about the transactions you undertake including credit card or other payment

details.

2.1.3 General descriptions and details about your interests.

3. SOURCE OF THE INFORMATION WE HOLD ABOUT YOU?

3.1 We may receive information about you directly from you when you submit information to us

through the Hotel Carlton Website, make a reservation, and during your stay at Hotel Carlton.

3.2 Additional information is collected automatically about your visit to the Hotel Carlton Website

(see “Cookies” below).

4. PURPOSES FOR WHICH WE HOLD AND USE YOUR INFORMATION?

4.1 We may use your information for a number of purposes which are outlined below:

4.1.1 The provision of our services to you:

4.1.1.1 To administer and maintain our records;

4.1.1.2 To ensure that the service we offer you continues to be the most appropriate service for

your needs;

4.1.1.3 To respond to any query that you may raise with us; and

4.1.1.4 To update our systems to provide an enhanced service to you.

4.1.2 Marketing, selling, and trading in personal information purposes:

4.1.2.1 Your information may be sold to suppliers of other goods and services which we feel may

be of interest to you. These third parties may contact you directly or indirectly and offer their goods

and services to you. If you would rather not receive this information, please send an email to

[This email address is being protected from spambots. You need JavaScript enabled to view it.] with the subject line “no third parties” or write to the data controller at the

address below; and

4.1.2.2 Your personal data may be used to keep you informed about other products and services

offered by Hotel Carlton and our group companies. If you would rather not receive this information,

please send a blank email to [This email address is being protected from spambots. You need JavaScript enabled to view it.] with the subject line “no marketing” or write to

the data controller at the address below.

4.1.2.3 Your personal data may be transferred abroad and such transfer may be to a country

outside of the EEA. If we transfer your personal data outside the EEA it will only be to recipients

who offer an adequate level of protection.

4.1.3 Other purposes:

4.1.3.1 Your information may be used by Hotel Carlton for the purpose of research and statistical

analysis;

4.1.3.3 Hotel Carlton may use information about your registration for our internal customer service

monitoring.

4.1.4 The period of use of the personal data supplied by you will not be longer than we deem

necessary but may, subject to clause 8.1.4, be unlimited.

5. COOKIES

5.1 The Carlton Website uses “cookies”. Cookies are small pieces of information which are sent by

a website to your web browser and remain on your computer until they are deleted. Cookies are

sent by The Carlton Website to ensure that it does not unnecessarily show you information that

you have already seen or have indicated as not being of interest to you. Cookies therefore enable

the Hotel Carlton Website to offer you a more personalised service. You agree to our use of

cookies and/or any other data tracking or gathering technologies we employ in the future. If you do

not wish to receive such cookies from us, please adjust your browser’s settings accordingly (See

“Adjusting your Browser’s Cookie Settings” below). Please note however that this may restrict your

use of The Hotel Carlton Website.

6. KEEPING INFORMATION UP TO DATE

6.1 In order to help the Data Controller keep your information up to date registered users may be

asked to provide details of any changes in their information at regular intervals.

6.2 If any of the information that you have provided to Hotel Carlton changes, for example if you

change your email address, name or payment details, please let us know the correct details by

sending an email to [This email address is being protected from spambots. You need JavaScript enabled to view it.] or writing to us at the address below.

7. SECURITY FOR YOUR INFORMATION

7.1 We have in place a level of security appropriate to the nature of the data and the harm that

might result from a breach of security. However, all publicly accessible websites are susceptible to

malicious practices, and we accept no liability if security is breached.

7.2 We further undertake that we will not hold information about you which is excessive in respect

of the purposes for which it is processed.

8. YOUR RIGHTS

8.1 You have certain rights under the Data Protection Act in relation to the information that we hold

about you. These rights are set out below:

8.1.1 You are entitled to have access to your personal data. You may request by writing to Hotel

Carlton (at the address given in Clause 9 below), details of your information which we hold and the

purposes for which it is held. We will provide this information within 40 days of your request,

subject to any routine processing continuing between that time and the time of response. You may

be charged a reasonable fee (as permitted by the Data Protection Act 1998) for this information.

8.1.2 You are entitled, by writing to Hotel Carlton, to require that Hotel Carlton not commence using

the information and request that Hotel Carlton stop using information about you for the purpose of

direct marketing i.e. the communication to you (by whatever means) of any advertising or

marketing material;

8.1.3 You are entitled, by writing to Hotel Carlton, to require us to ensure that no decision taken by

or on behalf of The Ritz and which significantly affects you is based solely on the automated

processing of your information, for the purpose of evaluating such matters as, for example, your

creditworthiness, reliability or conduct; and

8.1.4 if it is held by a court that the personal information held is inaccurate, you are entitled to apply

to ask the court for an order that such inaccurate information be rectified, blocked, destroyed, or

erased.

9. YOUR CONSENT

Your use of Hotel Carlton Website and/or application to make a reservation at Hotel Carlton

indicates your acceptance of this Privacy Policy. If we change our privacy policy we will post the

changes on this page and may place notices on other pages of the website, so that you may be

aware of the information we collect and how we use it at all times.

10. CONTACT DETAILS FOR THE DATA CONTROLLER AT HOTEL CARLTON

The Data Protection Officer

Hotel Carlton Luxembourg

7-9, rue de Strasbourg

L-2561 Luxembourg 11. ADJUSTING YOUR BROWER’S COOKIE SETTINGS

If you’re using Internet Explorer 6.0:

 

Choose Tools, then

Internet Options

Click the Privacy Tab

Click on Custom Level

Click on the ‘Advanced’ button

Check the ‘override automatic cookie handing’ box and select Accept, Block or Prompt for action

as appropriate.

If you’re using Internet Explorer 5.0 or 5.5:

Choose Tools, then

Internet Options

Click the Security tab

Click on Custom Level

Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept,

Disable, or Prompt for action as appropriate.

If you’re using Internet Explorer 4.0

Choose View, then

Internet Options

Click the Advanced tab

Scroll down to the yellow exclamation icon under Security and choose one of the three options to

regulate your use of cookies.

In Internet Explorer 3.0: You can View, Options, Advanced, then click on the button that says Warn

before Accepting Cookies.

Privacy Policy

HOTEL CARLTON LUXEMBOURG TERMS AND CONDITIONS

These Terms are applicable to all Contracts of any kind made by Hotel Carlton (Luxembourg) and

its clients ("the Clients")and apply to all reservations, bookings and agreements for

accommodation, dining, function room hire and use of all services at Hotel Carlton.

Clients are invited to read these provisions and note their responsibilities, arrangements for

payments, cancellation terms and limitations on the liability of the Hotel Carlton. The Contract is

conditional on the payment of the Deposit.

TERMS OF SUPPLY

1. INTERPRETATION

1.1 In these Conditions:

“Arrival” means the date on which the Services are to be provided or shall start to be

provided by Hotel Carlton;

“Client”means the person for whom Hotel Carlton has agreed to provide the Services in

accordance with these Terms;

“Contract” means the contract for the provision of the Services including these Terms as

appropriate;

“Deposit” means the payment specified in clause 5 and Schedule;

“Services” means the provision of accommodation, function room hire and/or supply of food

and beverages and other Services by Hotel Carlton for the Client described in writing by Hotel

Carlton and on its website or in its brochure.

“Schedule” The Schedule of deposits and payments and cancellation terms annexed to this

Agreement;

“Standard Charges” means the charges shown in any brochure of the Hotel Carlton or other

published literature relating to the Services in force from time to time;

“Terms” means these terms and conditions.

“Group” a group booking comprises of six rooms or more and may also include other

contracted services and use of the Hotel Carlton’s facilities

“Event”means an event which takes place in one of the Hotel’s private dining rooms.

The headings in these Terms are for convenience only and shall not affect their interpretation.

PROVISIONAL RESERVATION AND CONFIRMATION OF RESERVATIONS

If Hotel Carlton confirms the reservation this Contract is conditional on the Client supplying credit

card details and the authority for charges to be deducted (including cancellation charges) on the

payment terms outlined in the Schedule.

If credit card details and payment authority is not given to Hotel Carlton by the Client then subject

to any outstanding obligation due to Hotel Carlton from the Client the Contract will cease to be of

effect. The Services that are the subject of the provisional reservation will be released and be

resold without any further notification to the Client.

SUPPLY OF SERVICES

Hotel Carlton shall provide the Services to the Client subject to the Contract.

The Client shall at its own expense supply Hotel Carlton with all necessary data or other

information relating to the Services within sufficient time to enable Hotel Carlton to provide the

Services in accordance with the Contract. The Client shall ensure the accuracy of all such

information. Specific information requirements are contained in the Schedule. Hotel Carlton may at

any time without notifying the Client make any changes to the Services which are necessary to

comply with any applicable safety or other statutory requirements, or which do not materially affect

the nature or quality of the Services.

Hotel Carlton Luxembourg does not condone any form of bullying or harassment in the workplace.

If the harasser is a guest of or a visitor to the hotel, the employee should instead convey promptly

and clearly their feelings of discomfort to a manager and explain if it is interfering with their work.

The manager will then deal with the matter in the most appropriate manner. The employee is

strongly discouraged from raising this personally with the guest.

CHARGES

The charges payable by the Client shall be detailed in writing by Hotel Carlton. If no charges are

specified or additional and varied Services are provided to the Client, the Client shall pay the

Standard Charges at the prevailing rate on the day the Services are provided and any additional

sums which are agreed between Hotel Carlton and the Client for the provision of the Services.

Hotel Carlton may vary the Standard Charges from time to time.

All charges quoted to the Client for the provision of Food and Beverage Services are inclusive of

any Value Added Tax at the applicable rate at the tax point unless otherwise stated.

DEPOSIT PAYMENTS

The different requirements for Deposits are set out in the Schedule.

PAYMENT

The payments to Hotel Carlton to be made by the Client (including Deposits) are to be made on the

date(s) and in the amounts to be calculated as specified in the Schedule.

If any services under the contract are varied prior to arrival then the payment made will reflect the

latest details contained in the written details of Hotel Carlton.

Any additional charges due to Hotel Carlton from the Client for the Services shall be paid by the

Client on presentation of an invoice.

Advance to Hotel Carlton Rate: For room reservations made using the advanced purchase rate full

payment will be taken at the time of booking. This payment is not refundable in the event of any

amendment or cancellation.

All charges to be settled prior the client leaving the hotel. The client is deemed to have authorised

the settling of all outstanding charges which can be processed by the Hotel using any credit or

debit card details held on file.

CANCELLATION CHARGES (‘NO SHOWS’)

The Client agrees to pay charges to Hotel Carlton in the event of cancellation of the Services or if

the Client and/or their guests fail to take up the Services at the time and on the day specified in the

Contract. The cancellation charges are calculated by reference to the Schedule attached.

Hotel Carlton will provide a cancellation number to a Client in the event of the Client making a

cancellation and that number must be used in any future dealings with Hotel Carlton.

VARIATION IN SERVICES REQUIRED

Any variation of numbers, accommodation and food and beverage requirements specified for the

Services or other changes or additions must be agreed by the Client and Hotel Carlton in writing.

LIABILITY OF THE HOTEL CARLTON LUXEMBOURG

When Hotel Carlton supplies the Services which include any services supplied by a third party,

Hotel Carlton does not give any warranty, guarantee or other term as to their quality, fitness for

purpose or otherwise, but shall, where possible, assign to the Client the benefit of any warranty,

guarantee or indemnity given by the person supplying the services to Hotel Carlton.

Hotel Carlton shall have no liability to the Client for any loss, damage, costs, expenses or other

claims for compensation arising from any instructions supplied by the Client which are incomplete,

incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival

or non-arrival, or any other fault of the Client.

Except in respect of death or personal injury caused by the Hotel Carlton’s negligence, or as

expressly provided in these Terms, Hotel Carlton shall not be liable to the Client by reason of any

representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at

common law, or under the express terms of the Contract, for any loss of profit or any indirect,

special or consequential loss, damage, costs, expenses or other claims (whether caused by the

negligence of Hotel Carlton, its servants or agents or otherwise) which arise out of or in connection

with the provision of the Services (including any delay in providing or failure to provide the

Services) or their use by the Client, and the entire liability of Hotel Carlton under on in connection

with the Contract shall not exceed the amount of Hotel Carlton’s charges for the provision of the

Services, except as expressly provided in these Terms.

TERMINATION

Hotel Carlton may (without limiting any other remedy) at any time terminate the Contract by giving

written notice to the Client if the Client commits any breach of these Terms, or if the Client goes

into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a

receiver or administrator appointed.

CLIENT RESPONSIBILITIES

Arrival and departure times for accommodation at Hotel Carlton are 1:00 p.m. and 12 noon

respectively. The access and vacate times for all other Services will be as specified in the

Programme Sheet and must be strictly adhered to by the Client on all occasions.

The Client is responsible for the behaviour of his, her or its guests at Hotel Carlton and in particular

for the orderly conduct of guests attending any function or staying in Hotel Carlton or otherwise

making use of the Services. The Client must ensure that no noise or nuisance is caused either for

Hotel Carlton or its other guests and Clients. The Client must comply with any reasonable request

of Hotel Carlton and with any policies of Hotel Carlton as may apply to the Services from time to

time.

Should a resident of the hotel wish for any item to be received or helped by Hotel Carlton prior to

arrival or following departure, advance notice will be required. The Hotel retains the right to deny

receipt of such items. Any costs incurred for return will be borne by the sender. All items are left at

the owners risk and may be subject to search. Please note that should an item be locked or sealed

it is the responsibility of the owner of the item to facilitate access. Hotel Carlton is not liable for any

flood, fire or damage to the items.

Smoking is prohibited in all public areas of the hotel. Residents of the hotel are able to smoke in

the clearly marked designated bedrooms. To ensure the comfort of our non smoking guests, a

charge will be applied for smoking in a non smoking bedroom.

All walk-in and same day booking guests must provide photographic identification on arrival

regardless of their nationality.

All visitors to guest accommodation must register on arrival and provide photographic identification

CCTV

In the public areas of Hotel Carlton and some staff areas CCTV is in operation and video

recordings may be made. This activity is carried out for security and service reasons for the better

management of the Hotel Carlton and security for all its Clients and staff.

PHOTOGRAPHY AND FILMING

All photography or filming MUST be authorised by a member of the Hotel Carlton team. No

photography or filming MUST take place in any area of Hotel Carlton under any circumstances

without the assigned representative from Hotel Carlton. Members of Hotel Carlton staff will not be

used in the photography or filming and no staff role will be impersonated for the purposes of the

photography or filming. 

INTELLECTUAL PROPERTY RIGHTS

All information, data and materials presented on this website, including names, logos, content, etc.,

as well as the colour scheme and the layout of the website, are subject to copyright, trade mark

rights, database rights and/or other intellectual property rights. You may use such content only if

authorised by Hotel Carlton and strictly required for permitted personal, non-commercial purposes.

Any other use and/or reproduction of such content, without the prior written consent of Hotel

Carlton, is prohibited and will constitute a breach of these Terms of Use and may infringe Hotel

Carlton’s intellectual property rights.

PRE-PAYMENT

For special events at Hotel Carlton including New Year’s Day, St Valentine’s, Christmas Eve,

Christmas Day and New Year’s Eve a full pre-payment will be required in order to confirm your

reservation. We will contact you for your payment authorisation.

CANCELLATIONS

Should you need to cancel your reservation kindly contact us on +352 29 96 60. Please remember

that all reservations must be cancelled no later than 48 hours before your date to avoid any

charges.

VOUCHERS

If making a reservation with a prepaid voucher, please inform reservations of this when you are

making your booking.

Vouchers must be booked and undertaken prior to the expiry date printed on the voucher,

otherwise the voucher will be deemed to be invalid and no liability will be accepted by Hotel

Carlton.

Lost, stolen or non-present vouchers cannot be replaced or reprinted. 

EMAILS

You will receive emails including requests for feedback. In addition, if selected by you at the time of

making your booking (or at some other time), you may also receive information on our special

offers and new information about Hotel Carlton.

GENERAL

The Contract constitutes the entire agreement between the parties, supersedes any previous

agreement or understanding and may not be varied except in writing between the parties. All other

terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by

law.

No failure or delay by either party in exercising any of its rights under the Contract shall be deemed

to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other

shall be considered as a waiver of any subsequent breach of the same or any other provision.

SCHEDULE OF DEPOSITS, PAYMENTS AND CANCELLATIONS

TIMETABLE, CLIENT REQUIREMENTS AND CANCELLATION CHARGES (INDIVIDUALS : UP

TO 5)

To confirm booking at any time : 

A credit card guarantee or a deposit equivalent to first night’s accommodation paid by BACS or

cash to arrive by 1pm (LU) the day prior to arrival. Photo identification is required on check in if the

reservation is made on the same day as the arrival date. Please note that payment by cheque is no

longer acceptable.

From 1pm (LU) two days (48 Hrs) prior to arrival: 

100% – one nights room charge.(ex.VAT)(A cancellation reference number will always be given if a

cancellation is received prior to this)

On Arrival : 

Payment in full to have been received or credit card swiped and signature verified to guarantee full

payment. Please note that payment by cheque is no longer acceptable.

On Departure: 

Payment in full. Please note that payment by cheque is no longer acceptable. TIMETABLE, REQUIREMENTS AND CANCELLATION/RELEASE POLICY (GROUP : 5 OR

MORE)

On contract signature: 

The contract must be signed by both parties and 25% deposit of the total contracted revenue must

have been received by the Hotel for the booking to be confirmed.

This deposit is non refundable

Three (3) Months (12 weeks) prior to arrival: 

25% deposit of the total contracted revenue must have been received by the Hotel. If not received

all contracted space will be released. 

Rooms and event space equivalent to 25% of the total contracted revenue may be released

without charge. Please see group room reduction

 Two (

2) Months (

8

weeks) prior to arrival: 

25% deposit of the total contracted revenue must have been received by the Hotel. If not received

all contracted space will be released.

Rooms and event space equivalent to 10% the total contracted revenue

One (1) Month (4 weeks) prior to arrival:

25% deposit of the total contracted revenue must have been received by the Hotel. If not received

all contracted space will be releasedRooms and event space equivalent to 5% the total contracted

revenue

Within one (1) Month (4 weeks) or arrival:

Contracted room nights and event space may be released but full charges will apply

Ten (10) working days prior to arrivalFull rooming list to be provided in writing

Failure to provide the rooming list will deem all aspects of the reservation cancelled and all full

charges will apply.

On Departure: All additional charges incurred must be settled prior to the final departure from the

hotel

EVENT SPACE or PARTY (without rooms) DEPOSIT

TIMETABLE, DEPOSIT REQUIRED AND CANCELLATION/RELEASE POLICY

On contract signature:

25% of the contracted revenue

Deposit is non-refundable.

Three (3) Month (12 weeks)s prior to arrival25% of the contracted revenue:

The initial deposit is non-refundable, but subsequent deposits may, at the Hotel’s discretion, be

applied to a future event, which will be confirmed in writing by the Hotel.

Two (2) Months (8 weeks) prior to arrival: 

25% of the contracted revenue

The initial deposit is non-refundable, but subsequent deposits may, at the Hotel’s discretion, be

applied to a future event, which will be confirmed in writing by the Hotel.

One (1) Month (4 weeks) prior to arrival

25% of the contracted revenue.

All deposits are non-refundable.

Three (3) working days prior to the event:

Final numbers to be confirmed in writing.

All deposits are non-refundable

On departure: 

All charges to be settled prior to the client leaving the HotelAgreed deposits will be applied to the

final invoice

DEFINITIONS

In these terms:

“Contract” means the contract for the provision of the Services including these Terms and, as

appropriate, any written description given by the Ritz.

“External Contractor”:means production companies, audio visual companies, television, video or

film crews, musicians, bands, live acts and any other performers, toastmasters, florists,

photographers and designers and any other person who is contracted by the Client in connection

with any of the Services.

 

“Services” means the provision of accommodation, function room hire and/or supply of food and

beverages and other services by Hotel Carlton for the Client described in writing by Hotel Carlton

and on its website.

GENERAL TERMS FOR EXTERNAL CONTRACTORS AND INDEMNITY

Hotel Carlton must be notified by the Client of any External Contractor the Client proposes to use

and must obtain the permission of Hotel Carlton to the use of the External Contractor at Hotel

Carlton. Hotel Carlton reserves the right to refuse access to any External Contractor.

The Client must on request supply to Hotel Carlton copies of public liability insurance policies with

a minimum limit of liability of £5 million per claim or such other insurance as may be required from

Hotel Carlton and the receipts for the last premium due for all External Contractors to cover as a

minimum any damage or injury to Hotel Carlton or any of its property, staff, any plant and

equipment of Hotel Carlton, any guest of the Client or Hotel Carlton or of any Client resulting from

any activity of the External Contractor or arising out of the External Contractor being on the

premises of Hotel Carlton or in respect of any equipment brought onto Hotel Carlton premises by

the External Contractor.

Any electrical, audio visual equipment the Client wishes to use that is not the property of the Carlton

can only be brought into Hotel Carlton and used with Hotel Carlton’s written permission. All such

equipment must comply with the I.E.E. regulations and safety standards. Hotel Carlton may at its

discretion arrange for its own contractors to inspect any such equipment. The cost of such

inspection shall be borne by the Client. The Client will comply with any requirement or direction

imposed by Hotel Carlton following such inspection.

The Client will comply with the policies of Hotel Carlton in connection with the construction of any

stand, exhibition stand, scaffolding, the use of any plant and equipment that it wishes to bring into

the Hotel Carlton and as may generally apply from time to time.

The Client will indemnify Hotel Carlton in connection with any loss or damage caused to Hotel

Carlton, its staff, contractors, clients and guests or to any property of Hotel Carlton or any such

persons arising out of the engagement of any External Contractors or if the Client itself brings onto

the premises any equipment, plant or machinery in respect of any loss, damage, costs including

legal costs that Hotel Carlton shall incur.

The Client is permitted to use its own signage subject to complying with the generality of the

Contract or any policies of Hotel Carlton for the use of such signage from time to time within private

salons or meeting rooms designated for the Client’s use. No signage is permitted by Hotel Carlton

in any other part of the Hotel Carlton and in particular within the public areas.